“We must all hang together, or assuredly, we will all hang apart” – Benjamin Franklin
The Mindset & Why
As mentioned in discussion about Intentional Growth, our mission and vision define us as being on a voyage of discovery – a group of pioneers seeking to prove all the ways the pieces of healthcare can work together. Stories about pioneers usually end one of two ways – the first is a group of people who, through the journey become more bonded to one another and leave meaningful, positive and lasting impressions upon their fellow voyagers. The second group is overwhelmed by its environment and sinks into chaos, distrust, and usually devolves into cannibalism. So…let’s not devolve into cannibalism.
The reason these 3 phrases are presented as one value is because they are deeply intertwined.
[Sticking together] is the first element of achieving meaningful goals with others. We begin with a commitment that we are here for more than ourselves. We are here for others, and others are here for us. [trust in team] Through collective effort and the ability to rely on one another, the scope of what we can accomplish grows and grows, and so must our trust and ability to collaborate. As expectations and challenges grow, it’s natural that pressure and tension can rise. [having fun] The best remedy is to keep respect, sanity, and fun in all of our interaction.
These 3 seemingly simple concepts are the glue that keeps communities and teams together. At HealthAxis Group it plays a role in enabling all our values. A group living this value will find more benefit and less risk from practicing Candor or Doing the Right Thing. They will find more support and satisfaction when pursuing Intentional Growth. And on the thankless path that Humble Service sometimes puts us on, it is reassuring to know we have the support of others who understand and appreciate your contributions. I would bet that if you ask almost any highly effective team how they remain so dedicated to hard work and execution, they will tell you that some flavor of Trusting in Team, Sticking Together, and Having Fun is a big part of what allows them to give their best on a constant basis
- Showing courtesy respect, and understanding for one another, expressing gratitude and demonstrating support when needed
- Keeping our promises. We put tremendous emphasis on being aware of the commitments you are making and coming through on them. When people come through on their promises, Trust In Team is validated
- Upholding the values of the company together. We can’t realize our values without being unanimous in respecting and supporting one another when we exercise candor, strive for growth and to apply learning, and possibly stumble along the way.
What it Isn’t
- It isn’t about sticking together to do the wrong thing. We aren’t here to be “partners in crime”, in the end doing the wrong thing does not reinforce trust, it creates division, and in the end it’s not very fun to deal with
- It isn’t about prioritizing amusement over upholding our primary commitments. Our commitments and our customer must come first.
Our Values in Action
To move beyond rhetoric, these are some examples of what Trusting in Team, Sticking Together, and Having Fun looks like in our business:
- Promises take many forms – they are implicit in our job descriptions and role charters, they are the explicit commitments we make to other people, and they are represented in the form of tickets, TFS items, and all the different methods of work assignment and task tracking.
- Doing things together outside of work – socially, in the community, fitness-wise, educationally. We hope we bring together a group of people who do more than share a workspace, they make one another’s lives better and more enjoyable
- Organized events such as Family Picnics, happy hour, or lunches and recognition events during the work year
- Finding ways to bring a sense of play to the workplace. Lighthearted recognition, organizing simple competitions, and making the achievement of our goals fun.